“NFI Parts is North America’s most comprehensive parts organization”
As the largest transit bus manufacturer and parts distributor in North America, we have an industry leading support network made up of experienced and knowledgeable professionals, well-stocked distribution centers, and all the top brands in the industry from the leading parts OEMs.
NFI Parts is North America’s most comprehensive parts organization, providing parts, technical publications, training, and support for its OEM product lines (transit buses and motor coaches). All buses and coaches are also supported by an industry-leading comprehensive warranty, service, and support network.
NFI Parts represents the OEM product lines of New Flyer and MCI, and the prior acquisitions of NABI and the Orion parts business. NFI Parts brings together over 85 years of parts experience and now supports a combined fleet of 72,000 active transit buses and motor coaches. NFI Parts serves over 4,200 customers annually, with longer term relationships with over 17,000 customers from 13 parts distribution centers.
NFI Parts has strategically located Parts Distribution Centers with over 700,000 square feet of warehouse space. Our distribution strategy allows us to efficiently serve all of our customers, reduce delivery times, and support Supply Chain Solutions.more info
For details on NFI Group Leadership please click here.
President | NFI Parts
Brian is the President of NFI Parts, the New Flyer and MCI parts businesses. He is responsible for NFI Parts Sales and Business Development, Business Systems, Publications, Training, Warranty, Smart Bus Technology and Aftermarket Supply Chain and Distribution.
Brian Dewsnup was the Chief Financial Officer at NABI when NFI Group Inc. acquired the company in 2013, and later became the Vice President and GM Operations. Brian acted as New Flyer’s VP of Business Development and led the MCI acquisition team, and supported both NFI and MCI with combination and integration analysis. In May 2016 Brian was appointed Vice President and GM for MCI’s Aftermarket Business, and in December 2016 Brian became the President of the Parts business unit and assumed responsibility for both New Flyer and MCI Parts, currently known as NFI Parts.
Vice President of Customer Service
Scott Robertson has been with the organization since 2011 and started his career with a focus in Engineering and Customer Service as the Aftermarket Product Engineering Manager.
Scott was promoted in 2012 when he took on leadership of the Product Management, Engineering, and Supply Chain teams within the MCI Parts Business as the Director, Product Management. Most recently, with the consolidation of the New Flyer and MCI Parts business, Scott’s role evolved to the Vice President of Customer Service taking on responsibility for private sector customer service teams in 2017.
Vice President of Customer Service
Kerri joined New Flyer in 1994 in Customer Service and has held a number of customer service, sales and business development positions throughout her career.
Kerri began with New Flyer as a Parts Account Manager and quickly became the Customer Service Manager where she developed and implemented many of our customer service staff, processes and programs we utilize today. She was a key part of the implementation team to our current software system (Oracle) and has a strong understanding of all aspects of the Parts Organization. In her current role of Vice President, Customer Service she has the overall responsibility of ensuring customer satisfaction and that New Flyer provides parts delivery and support services that meet or exceed our customers’ overall expectations. Kerri also oversees New Flyer’s Customer Service teams to ensure that New Flyer is providing strong levels of customer service and contract management.
Vice President of Operations
Mary Litke brings over 16 years of senior level operational experience in both manufacturing and parts procurement.
Mary most recently worked as the Plant Manager for the Anniston location and had direct responsibility for successfully transitioning production from NABI product lines to Xcelsior. Prior to her promotion to Plant Manager, Mary was the Vice President, Supply Chain for the NABI business with responsibility over sourcing, Purchasing, Buy America Compliance, Logistics, Warehousing and Materials Management. Mary is now the Vice President, Operations Parts and is responsible for the Supply Chain, Warehousing, Technical Publications, Training and Engineering teams within the Parts Business.
Vice President of Finance
Paul joined New Flyer in 2013 as part of the North American Bus Industries (NABI) acquisition where he was Director of Finance and Accounting for the Aftermarket Business.
Paul is responsible for assisting the NFI Parts team in fulfilling accounting and finance requirements. Prior to that Paul served as Controller for Emerson Network Power – an Emerson Company, and held various finance capacities at International Paper. Paul has a Bachelor’s Degree in Accounting and obtained his Certified Public Accountant (CPA) designation in 1994.
Director of Business Systems
Charles is the Director of Business Systems for NFI Parts and is responsible for overseeing new system and process related enhancements for the NFI Parts business unit.
He joined the New Flyer Group in 2010 and has worked for the service parts business in both the areas of business systems and finance. Prior to joining New Flyer, Charles worked with Lodgepole Energy Management Corp. as the Chief Financial Officer and also worked with Deloitte, specializing in audits of Publicly Traded Companies.
Director of Business Development
Joe Rogers joined the New Flyer Parts team as the Director of Distribution in January of 2015. In 2017, Joe transferred to the role of Director of Strategic Projects and in 2018 assumed additional responsibility for Business Development.
Prior to joining New Flyer, Joe spent 20+ years in logistics including serving in the US Navy and various leadership roles in both manufacturing and wholesale distribution industries. Joe also holds a BS in Industrial Engineering, a Master’s Degree in Business and is Lean Six Sigma Black Belt certified.
Vice President of Human Resources
Denis joined MCI Coach in April 2014 as Vice President of Human Resources. He brings a depth of experience supporting strategic planning, team development, leadership, labor relations, rewards and compensation and recruitment.
He is responsible for NFI Parts l MCI Coach l Carfair I Frank Fair Industries and acts as the Chief Spokesperson for all Collective Bargaining. Prior to MCI, Denis was Executive Vice President, Human Resources with IMRIS, makers of advanced inter operative surgical suites. Before that, he was Senior Vice President of Human Resources at MTS Allstream and has held senior HR positions at a number of leading companies in Manitoba. Early in his career, Denis was Director of Personnel and Industrial Relations at Bristol Aerospace Limited. Denis has an executive MBA from the Banff School of Advanced Management; a Certificate in Human Resources; and completed Business Administration at Red River College in Winnipeg, majoring in Marketing and Administration.
Warehouse Operations & Logistics Director
Dean Shay started with the organization as the Director of Business Process Improvement overseeing the Supply Chain and the Warehouse Operations in
July of 2014.
Since then, Dean’s role has expanded to overseeing the Transportation Department and implementing several Service Center Parts Distribution Centers throughout the network. As the Director of Logistics, Dean is responsible for 14 Parts Distribution Centers and transportation for NFI Parts Business.
Director of Parts Supply Chain
Phyllis has been with the organization for over 8 years, with responsibility for various elements of the Supply Chain, Logistics/Distribution and is currently the Director, Parts Supply Chain.
Prior to joining NFI Parts, Phyllis spent over 25 years in Supply Chain, Logistics Processes, and Retail Operations. Phyllis holds her PMAC certificate
from Sheridan College and is
a member of SCMA and APICS.